We want you to love your Cliz bottle. If you’re not satisfied, here’s how we can help:
Eligibility for Returns
– Return request must be made within 7 days from the date of purchase
– Item must be unused, undamaged, and in original packaging
How to Request a Return
To initiate a return, email us at hello@clizdesign.com with your order number and reason(s) for return. Once your return request has been approved, we’ll send you a Shopee Xpress (SPX) return label along with drop-off instructions.
After approval, you’ll have 7 days to drop off your item at any SPX drop-off point using the provided label. If the return is not completed within this 7-day period, your request will be automatically cancelled.
Refunds
Approved refunds will be processed within 5–7 business days via the original payment method.
Defective Items
If your item is damaged or defective upon arrival, please contact us via email (hello@clizdesign.com) within 48 hours with photo evidence. Once verified, a refund will be issued within 5–7 business days, after which you may re-order the item if desired.
Return Shipping
Customers are responsible for return shipping fees unless the product item is defective or incorrect. In such cases, Cliz will cover the return shipping costs.
