We want you to love your CLiZ bottle. If you’re not satisfied, here’s how we can help.
Request a return within 7 days of purchase. Items must be unused, undamaged and in their original packaging.
Email hello@clizdesign.com with your order number and reason for return. Once approved, we’ll send you an SPX return label with drop-off instructions. You then have 7 days to drop off your item at any SPX drop-off point. If the return isn’t completed within 7 days, the request is canceled automatically.
Approved refunds are processed within 5 to 7 working days to your original payment method.
If your item arrives damaged or defective, email hello@clizdesign.com within 48 hours with photos. Once verified, we’ll issue a refund within 5 to 7 working days, and you’re welcome to reorder.
Customers cover return shipping unless the item is defective or incorrect, in which case CLiZ covers the cost.
